Marden Medical Practice

About our Patient Participation Group


See details below for:

  • Marden Patient Group General Information
  • Marden Patient Group ~ Monthly Information Update
  • Carer Support with Dementia
  • Family Support on Bereavement
  • Compassionate Community
  • Tele-Health
  • Simple Tele-Health (Flo)
  • Tele-Care
  • The Patient Reference Group
  • Patient Reference Group ~ Frequently Asked Questions



The patient group usually meet on the second Tuesday evening of every month.

Marden Patient Group is looking for new members to join!  It is very important that the patients of the Practice have a voice, particularly in view of the changes coming into effect for the whole of the NHS.

If you are registered with the Marden Medical Practice, the Patient Participation Group needs your help.  We are not members of staff but ordinary people who are registered with the surgery.  Meeting once a month we strive to improve communications between patients and practice, share information, provide feedback from patients, explore their changing needs and attend appropriate meetings; to touch on just some of the ways we can help improve the service you receive.  We’re looking for ways for more of you to register your views, to ensure that a good cross section have a voice.  We can support the Practice staff in putting surveys together for this purpose.  So if you’re asked to complete a survey be assured that, on your behalf, the Patient Group has a real involvement in it.  If you want to know more about the Group or if you have ideas that might support our aims, then contact the Secretary c/o Marden Medical Practice, using the email or telephone details here, come to one of our meetings or see the Group Notice Board on the left hand wall of the entrance foyer.  Together we can make a difference.  (It should be noted that the phone line is busiest, with medical enquiries, between 9 and 11am)


Carer Support With Dementia

Marden Patient Group now has a dedicated member focusing on supporting patients who care for someone with Dementia.

 If you need any support in this area, please contact:-    

Zoe George:- Practice Manager on:

01743 241313.

 We will be able to advise you on the help and support available.

Our Patient Group is able to signpost you to outside agencies, offer guidance about where to go for help with administrative tasks such as Power of Attorney, and even help you to share your experiences with other people.


Family Support With Bereavement


Marden Patient Group now has dedicated members focusing on supporting patients who have lost someone close to them.

If you need any support in this area, please contact:-

Zoe George – Practice Manager on:

01743 241313.

Zoe will be able to advise you on the help and support available.

  Our Patient Group is able to signpost you to outside agencies, offer guidance in how to deal with administrative tasks and even help you to share experiences with other people.

Marden Patient Group is supporting The Compassionate Community Project
Do You know anyone, for example: with a long term medical condition, frail, vulnerable or isolated
or Dementia sufferers and there carers, who might need supportwelcome an informal visit, or a meeting with others in a similar position?
If so please contact the Practice Care Co-ordinator

Please click on the link below to view a Power Point information presentation on Tele-health and Tele-care which form part of the Assistive Technology project operated by the NHS and Local Council respectively


Simple Tele-Health (Flo)

The Surgery is interested in providing further services under this heading.  If you have any comment on this or input you wish to make, then please contact the Reception.  Go to the link here to see an aspect of the Surgery’s current involvement in this topic. Flo Trial


Tele-Care is the title for a system consisting of alarms and associated equipment and services, accessed through the local council, to enable individuals to have more independence around an illness or disability.  See the following ‘YouTube’ link for for examples of and a simple insite into the sort of support available.  These services and equipments are accessed via commercial providers and this is an example from one such provider, not an endorsement of that particular provider.  Where individuals feel there is a need for such support, the council should be contacted in the first instance for advice and guidance.

Patient Reference Group


PRG Picture.gif

The Medical Practice would like to know how they can improve their service to you and would welcome your thoughts about the surgery & staff.

To help to achieve this, the Practice has set up a Patient Reference Group so that you can have your say (this is in addition to and different from the Patient Participation Group above).  This Patient Reference Group is made up of individuals who are served by the Medical Practice and have agreed to take part in this project.  Members of the Reference Group are asked some questions from time to time, such as what you think about surgery opening times or the quality of the care or service you receive.  Various methods of contact are used (based on your preference) and  communications are kept brief, so it shouldn’t take up too much of your time.  Replies are anonomous and a summary of the questions and replies is presented at a Practice Open evening ~ you may also wish to have some questions included in these brief patient surveys.

The aim is to gather a number of patients from as broad a spectrum as possible to get a truly representative sample of responses.  Everyone is needed – young people, workers, retirees, people suffering from long-term conditions & people from non-British ethnic groups.

If you are happy for the Practice to contact you occasionally by email or post, please complete the downloadable sign up form below.  You can email this form back to the surgery (, post it back or drop it off into Reception.

Patient Referrence Group Sign Up Form

A few patients may be asked to meet with with Practice staff, in the surgery from time to time but this invitation will only go to those patients who indicate this would be something they are happy to do.

Frequently Asked Questions and

Replies from The Practice

What is a Patient Reference Group?

It is a group of patients who volunteer to get involved in discussions about services currently provided by the surgery and in the development of new services.

What is the purpose of me joining this group?

We want to ensure that the people who use our services are able to have their say.  Your opinion matters to us, the people who use the services are the best people to tell us what works & what improvements we could make.

How & when are you likely to contact me?

We can communicate with you in different ways to suit you – email, telephone or post.  We will only contact people occasionally & the feedback we ask you will only take up a few moments of your time.

Will my doctor see this information?

The GP’s will only see general feedback from the   Patient Reference Group relating to current services and to developments we have asked the Patient    reference group to consider.

Will the questions be medical or personal?

We will only ask questions relating to the practice & the services we provide.

Who else will be able to access my contact details?

As always, all information you provide to us, will be kept safe & secure. Your information will only be used for the purpose you have provided them for & they will not be shared with anyone else.

What if I sign up & leave my contact details but then decide I no longer wish to be involved?

If at any time you change your mind & no longer wish to be involved, let us know in writing & we will removed your contact details from our list.

Many thanks for your assistance

Mrs Zoe George —Practice Manager

Date published: 6th September, 2019
Date last updated: 14th October, 2019